Full Returns Policy | Bodycon Collection

Your 100% satisfaction is important to us
To submit a request for a return, please visit our Returns Hub.
Once your request has been submitted, our friendly returns team will verify your order and contact you with more details to process your return.

Where is Bodycon Collection based?
Our Head Office and Returns Centre is based in Australia.
We have warehouses based in Australia, United States and Hong Kong to get orders to our valued Bodycon Women globally.

Returns Process and Conditions

We offer easy self-serve returns. Submit your return online by visiting our Returns Hub.

Returns Window: To make your return smoother (wherever you are globally), we offer an extended 60-days returns period, from the day your order was delivered.
Eligibility: To be eligible for a return, goods must be returned unused, undamaged, with original packaging and accompanied by proof of purchase within 60 days of when your item was delivered.
Returns Labels: Once approved, a discounted shipping label from one of our many global shipping partners will be provided to you. Customers are responsible for the cost of the returns label, which will be deducted from your approved refund. If preferred, customers can choose to ship their return via a preferred courier of their choice. Please note, some European countries are not eligible for pre-paid returns labels and customers are required to ship their return via a courier of their choice. For a full list of countries, please visit our returns hub.
Available Refund: Once your return has been received and approved, the total available amount for a refund will be less the pre-paid returns shipping label fee and less any applicable store discounts.
Return Timeframe: Please allow from 10-15 for returns to travel to our returns hub. Once received, we aim to process all returns within 5 working days.
Additional returns: We're committed to reducing excess production and promoting mindful purchases. To support this, one complimentary return per purchase is extended. Any additional return requests from the same order may require additional approval and incur a return fee charged per return of $9.97USD.
Exchanges: All returned items will be refunded back to your original method of payment, refunded to store credit or gift card once they arrive at our warehouse. Looking to order a new size or color? You can simply use your store credit or gift card towards your new order.

Refund Eligibility

Sale items: Sale items are not eligible for refunds back to the original method of payment. The option of an exchange or a refund to store credit or a gift card will be provided. Intimates (Bodycon Shapewear and Bodycon Swimwear) cannot be returned or exchanged due to hygiene reasons. Sale items are defined as any product sold at a reduced or marked-down price.
Availability: For new orders, if a product in your order becomes out of stock before it has been dispatched, and we are unable to agree on an alternate product - we will offer a 100% refund for that item.
Shipping Delays: Refunds can not be issued for shipping issues, including delays or refused deliveries.
Sizing: All our garments are hand-cut and professionally tailored, which may result in slight variations in measurements. While we follow strict quality control processes, please allow up to a 1-inch (2.5 cm) difference in garment measurements due to fabric stretch, production batch differences, and manual cutting. These minor differences do not qualify the product as faulty under consumer protection regulations.
Color Discrepancies: We make every effort to display our products as accurately as possible. However, actual colors may vary slightly due to screen settings, monitor calibration, and lighting. Color variation is not considered a fault.
Defective Items: We ask that any defective or damaged items be reported within 7 days of delivery.
Refund Timeframe: If a refund is approved, the funds for the item less any shipping costs will be processed and is estimated to be back into your method of payment within 5-7 business days.

Looking to submit a return? Submit your return with ease by visiting our Returns Hub
For more questions, chat with us online 24/7 or email hello@bodyconcollection.com

Bodycon Collection,
xoxo