Frequently Asked Questions

Shopping with us is easy and secure! We accept all major credit cards, PayPal, and other trusted online payment methods. Your payment is processed through a secure gateway, so you can shop with confidence.

Once your order is placed, you’ll receive a confirmation email with your receipt.

Got a BODYCON COLLECTION Gift Card? You can redeem it online! Just check the terms and conditions on the card for more details.

You can use multiple payment methods for one order, especially when it comes to gift cards, discount codes, and online payments. So, if you have a gift card and want to combine the rest of the payment with a credit or debit card, you can do that. Just make sure to enter your discount codes first at checkout.

If you have more questions or need assistance with the process, feel free to ask.

Yes, you will receive an order confirmation email. After you complete your purchase, we’ll send you a confirmation that includes all the details of your order. Throughout your checkout journey, you’ll also get multiple notification emails, including updates about shipping and tracking.

Just make sure to check the email address you used for the order. If you happen to miss any of these emails, be sure to check your junk or spam folder. If you still can’t find them, feel free to reach out to our team for assistance! We're here to help.

To apply a discount code or gift card, simply enter the code in the gift card and discount code box during your checkout process. Once you've entered it, make sure to review your order before finalizing. After your code is approved, the discount or gift card value will be automatically deducted from your total.

If you run into any issues or have questions, don’t hesitate to reach out to our team for assistance. We're here to help.

We have warehouses are located in Australia, the United States, and Hong Kong, and your order will ship from the warehouse with the best availability.

• We aim to dispatch all orders on the same day if ordered before 2pm AEST (excluding weekends and public holidays). Tracking details may take up to 5 days to be updated.
• Orders may arrive in separate parcels due to warehouse availability and you can track all your parcels with ease via your dedicated Track My Order link.

We make shipping easy, and ship to most major countries globally. All orders are shipped through our trusted global partners, including DHL Express, USPS, FedEx, Australia Post, Canada Post and Royal Mail.

We ship to most major countries globally.

Here’s what to expect:

• Standard Shipping: Estimated 7-10 days
• Express Shipping: Estimated 5-7 days

Shipping times are based on city and inner-city locations—if you’re in a regional area, please allow extra time for delivery. Unforeseen delays, such as customs processing and peak-season demand, may affect delivery times.

Have questions? Our team is happy to help with any shipping concerns.

Unfortunately, we do not currently offer overnight or next-day shipping options.

Our express delivery usually takes 5-7 days. We always recommend planning ahead for your special events to ensure you have your items in time.

If you need any assistance with placing your order or have further questions, feel free to reach out! We're here to help.

As soon as your order ships, we’ll send you a tracking link so you can follow its journey! Just click on the “Track My Order” link on our website to stay updated.

We’ll also send you email notifications when your package is on the way and nearing delivery. If your tracking info isn’t updating or you’re experiencing delays, reach out to our friendly customer service team—we’re happy to help.

If your order is marked as delivered but you can’t find it, check with family members, neighbors, or your building manager—they may have accepted it for you. Still no luck? Let us know, and we’ll assist you in locating your package.

If you choose our economic standard shipping option, you won't have to worry about customs fees. However, if you choose express shipping, there may be some customs duty clearance fees depending on the total amount of your order, its weight, and your country's specific regulations.

If any additional charges are required, our team or DHL will reach out to you directly to inform you.

If you have any more questions or need further assistance, feel free to ask.

If your package is marked as delivered but you can’t seem to find it, don’t worry—we’re here to help. First, it might be a good idea to check with family members, neighbors, or your building manager, as someone may have accepted the delivery on your behalf. If you still can’t locate it, please reach out to us, and we’ll promptly follow up with your courier.

Occasionally, packages may be delayed due to customs or during peak periods, so we always recommend ordering ahead of time to mitigate any unforeseen delays. If you encounter any issues with a lost or delayed package, just contact our team, and we’ll keep you updated every step of the way. Your satisfaction is our priority.

We get it—sometimes things don’t work out. That’s why we offer an easy 60-day return policy from the day your order is delivered.

If you need to return an item, just head to our Returns Hub, submit your request, and we’ll guide you through the next steps! Customers are responsible for return shipping costs which will be deducted from your refund.

If you have any questions, our customer support team is here to help.

If you need to return an item, just head to our Returns Hub, submit your request, and we’ll guide you through the next steps!

How to Return Your Item:

• Items must be unused, undamaged, and in their original packaging with proof of purchase.
• Once your return is approved, we’ll provide a pre-paid return shipping label, and the cost of the returns label will be deducted from your refund.
• Refunds are only processed once the return is received, inspected, and approved.

If you have any questions, our customer support team is here to help.

If you need to return an item, just head to our Returns Hub, submit your request, and we’ll guide you through the next steps!

Please note, sale items are not eligible for refunds back to the original method of payment but can be exchanged or refunded as store credit or gift cards. Intimates (Bodycon Shapewear & Swimwear) cannot be returned or exchanged due to hygiene reasons.

If you have any questions, our customer support team is here to help.

Once your return has been submitted and approved via our Returns Hub, we ask you to allow from 10-15 days for your return to arrive, be inspected and approved.

Refunds will be processed minus the return shipping label fee and any applicable discounts. We allow one exchange per purchase. Any additional exchanges may be subject to extra charges. Please note, returns received after your 60-day returns window are subject to approval.

If you have any questions, our customer support team is here to help.

If you receive a damaged or defective item, we're here to help. First, we ask that you report any product defects within 7 days of delivery.

To assist you efficiently, please send us images of the damaged item. Once we receive the information, we'll get back to you promptly with options for a replacement or a refund based on the defect.

We strive to make this process as smooth as possible, so don’t hesitate to reach out if you need assistance.

We want you to feel confident and comfortable in your outfit! Here’s a quick guide to help you find the perfect fit:

Bandage Dresses – Made with thick, stretchy fabric (a blend of polyester, nylon, and spandex), these dresses are designed to hug your curves. If you love a snug fit, go with your usual size. Prefer a little extra room? Size up for a more relaxed feel.

Bodycon Dresses – These styles have less stretch, so we recommend sticking to your regular size for the best fit. Many of our customers find that sizing down gives them a more sculpted look.

Outfit Sets, Skirts & Crop Tops – These styles have less stretch, so we recommend sticking to your regular size for the best fit. Many of our customers find that sizing down gives them a more sculpted look.

Still unsure? Our stylists are happy to help! Check out our Bodycon Women page or our Style Guides for styling tips and inspiration.

If you find yourself between sizes, it can be a bit tricky, but don't worry. The best approach is to consider how you prefer your outfits to fit.

If you like a snugger fit, go for the smaller size, as it will give you a more fitted look. On the other hand, if you enjoy a looser fit or are planning to layer, the larger size might be the better choice.

Ultimately, focusing on your individual body measurements will help guide you in making that decision. If you have any specific features or preferences in mind, feel free to get in touch and we can help you choose the perfect fit for your figure.

Our sizing ranges from XS to XXL in most styles, catering to a variety of body types, including petite to plus sizes. If you're unsure about which size to choose, feel free to check out our size guide available on each product page. And if you still have questions, don't hesitate to reach out to our team for assistance. We're here to help you find the perfect fit.

Getting personalized sizing advice is easy! Just send us your measurements along with any specific styles you’re interested in to hello@bodyconcollection.com.

Our friendly customer service team is here to help you find the perfect fit. We’ll review your details and recommend the sizes that suit you best.

Don't hesitate to reach out—we're excited to assist you in finding the ideal pieces for your wardrobe!

We take pride in the quality of our dresses, using a blend of premium materials that include polyester, nylon, and rayon. These carefully selected fabrics are designed to stretch and contour to your body, providing a flattering silhouette while ensuring they maintain their shape wear after wear.

Our commitment to high-quality materials not only enhances the fit for various body types but also guarantees that you’re investing in stylish, long-lasting pieces you can rely on. We believe every customer deserves to feel great in what they wear.

Yes, we do restock sold-out items. If you're interested in a specific style or size that's currently out of stock, just head over to the product page. There, you can register your interest, and we'll notify you via email as soon as it becomes available again.

It's a great way to stay updated and secure your favorite items as soon as they return. If you have any other questions or need assistance, feel free to ask.

We know how exciting it is to receive your order, so we work quickly to process and ship it! Because of this, once your order has been shipped, we’re unable to make changes to the shipping address.

If you need to change or cancel your order after payment, contact us as soon as possible at hello@bodyconcollection.com. We’ll do our best to accommodate your request, but please note that changes aren’t always possible.

To avoid delays or issues, double-check your shipping details before completing your order—we can’t take responsibility for incorrect addresses.

Need help? Our team is here to assist.

If you entered the wrong shipping address, don’t worry. Please reach out to us as soon as possible at hello@bodyconcollection.com.

While we’ll do our best to help you out, keep in mind that once an order has shipped, we can’t make changes to the shipping address. To prevent any issues in the future, it’s always a good idea to double-check your shipping details before completing your order.

If you have any questions or need assistance, our friendly team is here to help.

Our sustainability commitment is deeply rooted in our desire to promote environmentally friendly practices throughout our fashion journey. We believe that sustainability is essential, not just an afterthought. Our dedication is reflected in our use of premium, long-lasting fabrics that minimize waste and promote durability.

We offer a mindful exchanges and returns donation program to ensure that returned items find new homes, effectively reducing waste and supporting charitable causes. This means that when you shop with us, you’re not only making a stylish choice but also a positive impact on the planet. We’re proud to lead by example, encouraging our conscious customers to make thoughtful purchasing decisions that align with their values.

You can reach our friendly customer service team by emailing us directly at hello@bodyconcollection.com for any order updates, delivery questions, or assistance with returns.

If you’re looking to submit a return, head over to our Returns Hub for easy self returns.

For any other inquiries, feel free to visit our contact us page.

We’re excited to hear that you’re interested in collaborating with us at Bodycon Collection.

To work with us as an influencer or affiliate, just visit our "Work With Us" page where you’ll find all the details about partnership opportunities. We’re looking for creators who resonate with our mission of empowering women through fashion, wellness, and lifestyle. If you believe you bring a unique perspective and would love to share it through guest articles or social media collaborations, feel free to reach out.